Refund Policy for 869online

We value our customers’ satisfaction and offer a refund policy for goods purchased through our online marketplace. Here are the conditions to be met for a refund:

  • Products must be returned within 2 days of purchase
  • The item must be unused, in its original packaging, and in the same condition as when it was received
  • Proof of purchase must be provided

Please note, the following items do not qualify for a refund:

  • Perishable goods, such as food and flowers
  • Gift cards
  • Sale items
  • Personalized or customized items
  • Digital Items

If a seller is unable to fulfill an order, the buyer will be issued a full refund.

Please note that our marketplace reserves the right to deny a refund request if the outlined conditions are not met.

We aim to ensure that all transactions on our marketplace are conducted fairly and transparently. Our refund policy is designed to protect all parties involved and to ensure that buyers can shop with confidence on our platform.

Return Policy 

To initiate a return, please contact our customer service team who will provide you with a return authorization number and instructions on how to proceed. We reserve the right to refuse returns that do not comply with our policy.

  1. If the item you received is incorrect, please contact customer service within 2 days of receipt.


DISCLAIMER: 869online is NOT responsible for the quality of product or service you receive.

Thank you for shopping with us.